In 2016, I was so intrigued by the novelty of ratings buttons in a restroom in the Frankfurt airport that I snapped this photo. Just eight years later, the constant barrage of feedback requests has become overwhelming, even for this market research enthusiast. Eric Taub explores this trend in his New York Times piece about ratings review burnout,...

An early-stage investor in Chickety Split, a healthy ready-to-eat food product that you can buy in grocery stores, recently asked me to take a look at a survey that the founder, Fred, is preparing to send out. The investor, Harry, explained that he was seeking my advice because he expected that the survey would result in a disappointing outcome...

Last week I met with a potential B2B client who has been fortunate to have her product accepted by a major distributor in her category. Phone calls and new orders have begun to come in, which is very exciting! However when I asked her how most people were finding her, she did not know the answer. So I suggested the most basic, most inexpensive...